3-8 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 3 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
Items marked "Ready to Ship" ship out within 2 business days and can be found in the Ready To Ship section.
All other cases and totes are made for you after you order it. The production process can take up to 10 business days, but we do tend to get them out sooner. Selecting a faster shipping method at checkout will not speed up the processing time, but it will speed up the time it takes to arrive once your package ships.
Wonderful! Let us know in the notes when checking out and we will leave the price out of the shipment. The boxes we use for the phone cases are just darling.
For international shipments, legally we cannot mark “gift” on the customs form.
I'm so sorry for the frustration! Full postage is paid at the time of shipping. The charge that you are receiving is a tax, Vat or customs charge from your government. Unfortunately, we have no way of knowing if or when a package will be stopped and assessed for any given country or how much will be charged. I also have no way of charging you for it or paying the fees on your behalf. Each country has it's own laws and thresholds. It is a Federal crime in the USA for a business to mark gift on a package when money has been exchanged. The penalties are quite steep. I know unexpected charges are beyond irritating. This link that may help estimate possible fees: www.dutycalculator.com/new-import-duty-and-tax-calculation
USPS tracking is a wonderful tool, but can be delayed or missed. We have found that signing up for email updates on the USPS tracking page frequently shakes things loose within a day or two.
If your tracking says Delivered, but you do not have your package:
The first thing to do is check around your property and talk to neighbors and anyone living with you as well as your postal carrier. Most packages are found behind a bush or back door. The next step involves opening an official case with USPS. Mail theft is taken very seriously by the post office, so they will conduct an investigation. While they do that, let us know what is happening so we can remake your order if needed.
Most items can be made in another color or with a monogram or other text for you. There is no extra charge for customizing colors, adding or changing text. Feel free to purchase the listing and write your preferences in the notes to seller during checkout.
Keep in mind that I cannot print in metallics. Gold and silver will be in color only, not metallic. Totes are a natural cream color.
Digital proofs are provided for custom victorian monograms and custom silhouettes within 5 business days of purchase. Production will begin once the proof has been approved.
For all other items, please write "proof" in the notes box during checkout if you would like a proof. Keep in mind that this will push your ship by date back a bit. It is helpful to make sure that our emails are not sent to your junk mailbox. You can expect a digital proof for most designs in 3 business days.
Be sure that you have removed all parts of any previous case.
For a slim case - Slide the side of the phone with the most buttons into the case first. Then snap the other side in by pressing the case and phone together.
For a tough case - Separate the liner and outer shell of your new tough case. Slip your phone into the TPU liner first. Slide the side of the phone and liner with the most buttons into the case first. Then snap the other side in by pressing the outer shell and phone together.
Starting at a corner of the phone, peel the outer shell away. If there is a liner, remove both the liner and phone from the outer shell at the same time.
A white liner is a beautiful choice with a white design or white iPhone. Unfortunately, just like your white shirt, shoes and bags, white liners can stain. Please, be sure to take your case off of your iPhone before you attempt to clean it. Mild dish soap may work for oil based stains and rubbing alcohol on a cotton ball may help for inks.
If you'd like a replacement liner, they are now available as a separate purchase.
Your new liner will only fit under a tough case shell. They will not fit with a slim case.
The SLIM case is a very slender, strong and light plastic shell - great for showing your style and protecting from scratches in you bag or laying face down on the table.
The SLIM clear cases are the least protective. In order to make the case clear and lightweight, the plastics formula had to be different. They are great for decorating your phone and protecting from scratches on the back, but are more delicate than the solid slim case.
The TOUGH case has a TPU liner that adds a bit more shock absorbency for bumps and dings.
The phone cases do protect from minor impacts and scratches, but do not make your device indestructible. Joy Merryman Store cannot be held liable for any damages your device might receive while using the case.
Every screen displays colors a bit differently. We can’t guarantee an exact match.